Organisational development and change management facilitation

Systems leadership


Multi-agency success requires standards of excellence across many organisations. To achieve this, leaders must be able to work across sectors and weld together teams from diverse organisations. They must successfully grapple with multiple systems while keeping users at the centre of service design and delivery.

We design and facilitate organisational and leadership development programmes to support your organisation’s leaders deliver improvements across a whole system. We help leaders translate abstract organisation systems into practical action by using planning and service design processes and tools such as customer journey mapping, simulations, multiple-cause diagrams, scenarios and case studies.

We inspire more trusting, multi-agency leadership by:

Building effective relationships between diverse professionals ensures that users are their focus at the centre of services. We also use a wide range of innovative methods to enable leaders to engage users and gain their feedback and buy-in for changes to service delivery.