Patient and public participation
OPM’s team has extensive experience of engaging the public and patients in the health and social care sectors. We have engaged patients in service redesign, run (pre-) consultation phases of health service reconfiguration programmes, and projects that involve patients in decisions about their care and promote self-management.
Often our research and engagement work involves disadvantaged patients such as people with mental health problems, the homeless, the elderly and families with a low socio economic status.
Our recent work includes:
- Discussing pharmacy and dental services with disadvantaged groups in London and across England, for NHS England
- Running a market simulation on the impacts of the Care Act for the Department of Health
- Gathering views on the Southeast London commissioning strategy through deliberative workshops with healthcare professionals, commissioners and patient representatives
- Developing an online menu of resources for the South East Commissioning Support Unit – toolkits, training and support, for Clinical Commissioning Groups (CCGs) and NHS England Area Teams across London to develop their capability and approaches to person-centred care. We also published a series of blogs in support of the person-centred care agenda, entitled Person-centred care: putting patients in control, Person-centred care: measuring impact and Patients in control: ‘assume it’s possible’.
The methods we have used include deliberative dialogues, public meetings, Citizens’ Juries, patient advisory panels, focus groups, surveys, roadshows, open days and fairs, campaigns, interactive websites.
Collaborative approaches include behavioural simulations, Open Space and World Café events, asset-mapping workshops, customer journey mapping and experience-based design methods. We offer digital engagement technologies, such as online consultation, social media, and virtual communities.
When done well, engagement ensures that public, patients and stakeholders contribute meaningfully and tangibly towards shaping the future of their local health services.