Consultation and engagement

Overview

We design and deliver bespoke public and stakeholder engagement and consultation services. We use a range of methods including digital, paper-based and face-to-face tools to provide multi-channel approaches to formal consultations, as well as engagement and deliberative dialogue approaches.

We engage with people as citizens, customers, patients, service users and stakeholders. Our work opens up insights into their attitudes, experiences and expectations, and highlights the drivers and values that inform these. We then use these as a basis for useful, evidence-based recommendations to contribute to local and national policy debates and influence the shape and delivery of services.

Recent project work includes:

  • Working with NHS England to involve seldom heard groups on policy development around community pharmacy and dental services. We designed and facilitated focus groups across four regions of England to hear views of gypsies and travellers, homeless and substance misusers to understand particular needs with regards to dentists and pharmacies.
  • Running deliberative workshop discussions with the public for the National Measurement Office on whether to keep leap seconds or move to atomic time. We used short drama skits, presentations, stimulus cards and other techniques to bring the issue to life for participants and allow them to consider the pros and cons.
  • Consulting the residents and businesses of the London Boroughs Sutton and Merton on extending the Croydon-Wimbledon Tramlink, exploring potential routes and the benefits and impacts of the extension. Over 10,000 people responded to the consultation and the results have fed into the Transport for London investment plan.

Our services range from supporting statutory public consultation – including designing and facilitating public meetings, exhibitions  and forums – to multi-strand engagement programmes using a mixture of face-to-face and digital methods. For example, in our work with the Parliamentary and Health Service Ombudsman, we provided a combination of offline and online opportunities for people to share their views on a new service charter.