Whilst the term ‘personalisation’ is not in common use in library and information services, the work that libraries have undertaken to ensure their services are socially inclusive demonstrate how library and information services (LIS) can be personalised.
The Department for Culture Media and Sport recognises tackling social exclusion as one of the three main tasks of the LIS.
‘The following three areas of activity …. the heart of libraries’ modern mission:
- The promotion of reading and informal learning
- Access to digital skills and services including e-government
Measures to tackle social exclusion, build community identity and develop citizenship.
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As many people who have social care needs have low incomes, or cannot or can no longer drive a car, it is highly likely that along with others on low incomes they will rely heavily on bus services. However poor access, availability and fears for personal safety can be barriers which then either lead people to living more restricted lives or having to depend on less readily available targeted forms of transport and funding such as ‘Dial a Ride’ and ‘taxi cards’. This paper explores some of the ways in which buses, as a universal service, can be personalised so that a much wider range of people can use them, be more mobile and reduce the demand for targeted forms of transport.
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OPM was commissioned by the LGA to conduct research into the more effective strategic commissioning of children’s residential care homes. The research focused on three aspects of commissioning: needs analysis; matching needs and supply; and quality assurance and monitoring. We reviewed published literature, undertook extensive interviewing, conducted an online survey of children and young people in care and care leavers and facilitated action learning groups with the ten participating local authorities.
Download the reports below:
Access the reports below:
Action research into the effective commissioning of children’s residential care homes – final report (PDF, 36 pages, 198KB)
Action research into the more effective strategic commissioning of children’s residential care homes_interim report
Practice examples (PDF, 12 pages, 202KB)
OPM has recently completed an evaluation of National Citizen Service (NCS), one of the Coalition Government’s flagship initiatives for building a bigger, stronger society. NCS aims to provide young people with teamwork and leadership skills, experience of their local community, an opportunity to mix with other young people outside their friendship groups and to support their overall transition to adulthood. The vision is to help promote a more cohesive, responsible and engaged society. OPM contributed to the process strand of the evaluation as part of a wider consortium led by Natcen Social Research and including New Philanthropy Capital and Frontier Economics.
The evaluation revealed that both the summer and autumn strands of NCS appear to have had a positive impact upon young people, particularly in terms of their communication, teamwork and leadership skills and upon their willingness to help out in the local community.
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Since moving out of the shadows to take on formal responsibility for improving health, wellbeing and reducing inequality, health and wellbeing boards are facing a huge challenge. With record cuts in local authority budgets, increasing demands due to an ageing population, the restructuring of the NHS, and a challenging public health agenda, the pressure is on for boards to achieve more for less, to orchestrate system change and to bring about integrated care.
This top tips guide is based on our experience of working with health and wellbeing boards and answers the key questions that they need to address make sure that they reach their full potential.