How should health services listen better? Thursday 23 March 2017By: Anna Beckett, Peter Holland OPM Group has been working with health organisations and patients for many years. We support patients to have a say in decisions that affect them and how services are designed for them. We support health providers with complaints analysis, consultation analysis, engagement activities, research and evaluation. Here is a summary of our services and examples of our work. We hope you will contact us to discuss how we can help your organisation to listen better.