Evaluation of the NHS Patient Feedback Challenge

Sunday 31 March 2013


The NHS Patient Feedback Challenge is an innovative programme by the NHS Institute for Innovation and Improvement (NHS Institute) and funded by the Department of Health, which seeks to drive improvement in patient experience through the spread of best practice in the NHS. It promotes a rigorous approach to understanding, measuring and improving patient experience. Development funding totalling £1 million has supported nine NHS Patient Feedback Challenge projects.

In June 2012 the Office for Public Management (OPM) was commissioned to conduct an evaluation of the NHS Patient Feedback Challenge. The evaluation has run alongside the programme and included both a formative and summative element. The evaluation has focused on both programme and project level learning and identifying emerging impacts.