Anglian Water: Discover, Discuss, Decide
Anglian Water commissioned a large programme of customer and stakeholder research and engagement activity to inform the 2014 Price Review process, as well as the company’s longer-term business planning. Through this programme, the company explored the views of household customers in a wide range of different circumstances, business customers of various sizes operating in a variety of sectors, future customers, and important partners and regional stakeholders.
The programme included a number of research projects. This report comprises a summary of all research into household and business customer and stakeholder views.