Evaluation of Making it Better
Evaluating the programme to reconfigure maternity, neonatal and children’s services in Greater Manchester
In 2013, the former North-West Strategy Health Authority commissioned an evaluation of the ‘Making it Better’ reconfiguration programme that took place in Greater Manchester between 2000 and 2012. The purpose of this evaluation was to review good practice and lessons learnt from the management and delivery of the change programme, that could be of interest to other health economies planning service changes in future. It was not intended to evaluate the specific quality, outcomes and productivity benefits of the service changes themselves.
This report presents the many and varied lessons emerging from the Making it Better reconfiguration, which will be of interest to stakeholders across the health and care sector. The evaluation has involved a retrospective review of the processes involved in Making it Better, with the aim of generating transferable learning for others considering or currently undertaking major service change.