Michael is an experienced public sector professional who is motivated to make public services more responsive to the needs and assets of those who use them.
“Public services, when designed effectively, make a tremendous contribution to the wellbeing of people that use them. I’m especially interested in how the public sector can use design based thinking and behavioural insight tools to understand the needs, assets and aspirations of customers and patients.
I joined OPM because they care about public services, the people who work for them, and the people who use them.
One of the best things about working at OPM is the opportunity to work at all levels of the system. Whether it be providing support to senior managers or working alongside residents to develop local capacity, our work always looks to make linkages and forge connections between those individuals and groups that can improve how our public services are delivered.”