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Check out your coaching skills

 

This checklist has been developed to help public service managers reflect on their current skills and develop those aspects that may need attention.

The questionnaire draws on the Heart of Coaching model ('The heart of coaching model: Developing a coaching model for the manager’, Coaching Psychologist, British Psychological Society, Vol 1.2 pp6-10), which draws on the GROW coaching model to offer a detailed guide for use by managers.

The GROW model, which was developed by Sir John Whitmore, is one of the best known and widely used coaching models. The model, which provides a simple yet powerful framework for navigating a route through a coaching session, is described in many coaching books and websites.

The questionnaire comprises a number of questions under each GROW heading - Goal, Reality, Options, Way Forward. We hope these will help you to think about your own practice at each phase of the coaching process. As you answer the questions in each phase, you'll be directed towards our guidance pages that include hints and tips.

As a management style, coaching equips managers to work with their staff to improve performance through taking a long-term view. To be an effective manager coach, the manager needs to blend goal-setting, problem-solving, brainstorming and action-planning skills.

1. Goal

The need for coaching

Please select an item. Is there a culture of using a coaching style of management in your organisation?

Please select an item.Are you clear about deciding when to develop employees and when to correct poor performance?

Please select an item.Are you clear about when coaching is needed?

Agreement

Please select an item.Do you have the potential coachee's consent to coach him or her?

Please select an item.Do you have the organisation's support?

Please select an item.Do you have your manager's support?

Goal clarification

Please select an item.Is the organisation clear about what performance and outcomes it expects in this area?

Please select an item.Are you clear about the area's objectives?

Please select an item.Is the coachee clear about his or her goals?

See guidance on the Goal stage

2. Reality

Data gathering

Please select an item.Are you clear about what information is needed to assess the current situation?

Please select an item.Does your coachee have this information?

Please select an item.Have you gathered useful and relevant information from other people as part of the assessment process?

Assessment

Please select an item. Do you have the skills or knowledge to assess the information?

Please select an item.Do you know others within your organisation who can provide a viewpoint?

Please select an item.Does your coachee have the ability to assess the information competently?

See guidance on the Reality stage

3. Options

Generating the options

Please select an item.Has the coachee generated a number of alternative options?

Please select an item.Has the coachee considered what options others might suggest?

Please select an item.Have you helped the coachee to focus on any remaining options that he or she has not yet thought of?

Evaluating the options

Please select an item.Has the coachee selected criteria against which to assess each option?

Please select an item.Has the coachee rigorously evaluated each option against these criteria?

Please select an item.Have you helped the coachee to focus on any remaining factors that he or she has not considered?

See guidance on the Options stage

4. Way forward

Action plan

Please select an item.Is the final plan of action clear in your mind?

Please select an item.Is the final plan of action clear in the mind of the coachee?

Please select an item.Is your coachee motivated to implement the plan?

Measures of success

Please select an item.Have you agreed what success will look like?

Please select an item.Do these measures have time limits?

Please select an item.Can you measure when you are part of the way there?

Tracking progress

Have you discussed the processes you will use to track progress?

Please select an item.Have you agreed how frequently you will review progress?

Please select an item.Have you agreed how to measure progress?

Evaluation

Please select an item.Have you agreed when you will formally evaluate the outcome?

Please select an item.Have you agreed a process by which you will evaluate the outcome?

Please select an item.Have you agreed who will be involved in the evaluation?

Refinement

Please select an item.Have you discussed what steps need to be taken to make the coached behaviour part of everyday performance?

Please select an item.Does the coachee understand what may get in the way of making the behaviour part of everyday performance?

Please select an item.Have you started to think about the next goal?

See guidance on the Way Forward stage

If you would like more information about the work we are doing, please contact us.