News and Comment

Warm Home Discount: OPM research into consumer experiences of receiving energy advice

Friday 7 November 2014

OFGEM have released a report on how energy advice delivered through the Warm Home Discount (WHD) is helping vulnerable customers. The WHD is a government scheme requiring participating suppliers to provide £1.13 billion of support to those in or at risk of fuel poverty over four years. The majority of support is through rebates to eligible customers, but can also be through third parties who provide things like advice on saving energy, or help with managing energy debt. OFGEM commissioned OPM to carry out the research which included a number of short, ethnographic films. The full report and films can be accessed here.