News and Comment


Focus on water: PR19 engagement

Thursday July 21 2016

Starting to think about the 2019 Price Review period? So are we! Ofwat recently released a policy paper on their expectations for the PR19 period, emphasising the importance of customer engagement and linking it clearly to pricing. To hear more about how we can help you put in place a strategy that meets regulatory requirements and… Read More

New research explores the experience of Black-African pharmacy candidates

Thursday July 21 2016

The General Pharmaceutical Council (GPhC) has just published our report into the experiences and performances of Black-African candidates in the Registration Assessment. For this work we held depth, qualitative interviews and focus groups with Black-African trainees and recently registered pharmacists and interviews with people who are involved in pharmacist education and training. The sample covered… Read More

What employee ownership means to us

Thursday June 30 2016

At OPM Group (Office for Public Management and Dialogue by Design) we pride ourselves on being an employee owned company. But what does that actually mean in practice? How does it affect our relationship with colleagues or our understanding of the business? How does it impact us on a day to day basis? Employee Ownership… Read More


Support for outcomes-based commissioning and the role of the GO Lab

Wednesday December 7 2016

Introduction Outcomes-based commissioning (OBC) has attracted increasing attention as part of Government’s wider reforms to public services, set out in the Cabinet Office’s 2011 white paper. In the first blog of this series, I shared some of the learning and messages we have gleaned from our work with commissioners in this area, specifically in relation… Read More

Commissioning for outcomes – challenges and opportunities

Thursday December 1 2016

Introduction In the UK, around £15bn of outcomes contracts has been commissioned in 5 years. Outcome contracting or outcomes-based commissioning (OBC) is not new, but its use has attracted increasing attention as part of the Government’s wider public services reforms, set out in the Cabinet Office’s 2011 white paper. It is aimed at building more… Read More

Reflections on evaluating the Wandsworth Care Coordination Centre

Tuesday September 20 2016

We recently completed our evaluation of the Wandsworth Care Coordination Centre, based at Royal Trinity Hospice, which is a pilot service providing coordination and care to people approaching end of life. Overall we found the pilot to have been a success, with positive impacts for people at the end of life, their families and carers,… Read More