News and Comment


Focus on water: PR19 engagement

Thursday July 21 2016

Starting to think about the 2019 Price Review period? So are we! Ofwat recently released a policy paper on their expectations for the PR19 period, emphasising the importance of customer engagement and linking it clearly to pricing. To hear more about how we can help you put in place a strategy that meets regulatory requirements and… Read More

New research explores the experience of Black-African pharmacy candidates

Thursday July 21 2016

The General Pharmaceutical Council (GPhC) has just published our report into the experiences and performances of Black-African candidates in the Registration Assessment. For this work we held depth, qualitative interviews and focus groups with Black-African trainees and recently registered pharmacists and interviews with people who are involved in pharmacist education and training. The sample covered… Read More

What employee ownership means to us

Thursday June 30 2016

At OPM Group (Office for Public Management and Dialogue by Design) we pride ourselves on being an employee owned company. But what does that actually mean in practice? How does it affect our relationship with colleagues or our understanding of the business? How does it impact us on a day to day basis? Employee Ownership… Read More


A radical proposition for changing the way we design SIBs – A service provider perspective

Thursday July 20 2017

We have both written, previously, with energy and enthusiasm for SIBs; about the benefits they can bring. We still believe that to be true but we also believe that it is important not to lose sight of the potential challenges and downsides. From a service provider point of view, there is a risk that we… Read More

What’s your Corporate Responsibility value? What, how and why to measure impact

Wednesday July 19 2017

How can you know what impact your corporate responsibility activity made? Can you know what’s changed because of what you’re doing? These questions can lead many down a rabbit hole of thinking programme evaluation and impact measurement is daunting – if not impossible. As a research consultancy, we’ve heard many thoughts about the limitations of… Read More

Smart Cities Need Smart Consultations

Monday June 12 2017

Future Glasgow. Smart City Bristol. Digital Birmingham. Pilot smart city projects are growing exponentially across the UK – and we’re barely keeping pace with the rest of the world (In 2014 India announced a plan to build 100 smart cities). However, while big data and small technology is enabling us to design our infrastructure to… Read More