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Our publications (140 results)

It’s a two-way thing – Improving communication between young people and government

The Young Muslims Advisory Group, which OPM has been supporting for the past two years, recently published a report based on the findings of a ground-breaking research project, conducted by members of the Group themselves, to investigate how to improve communication between young people and the government.

Public Service Futures Research Report Volume 5: The future of identity and belonging

This is the fifth report written as part of Public Service Futures is an ambitious programme sponsored by OPM as part of our commitment to improving social results. In it, we ask  five experts – Mark Oaten, Julia Margo, Leon Murray, Pat Thane and Harris Beider – what future they see for identity and belonging… Read More

New models of public service ownership: a guide to commissioning, policy and practice

This is a practical guide to commissioning, policy and practice for public services considering moving services to employee ownership. It is one in a series of reports from our public interest research programme which, as part of our commitment to public service improvement, aims to disseminate the findings from research on topics of pressing public… Read More

Hate crime research report: Don’t stand by

OPM were commissioned by Mencap to conduct research that explored how police services across England tackle hate crime against people with a learning disability. In total 14 police services across England took part in research. The resulting report contains 22 recommendations about how police services can improve along with detailed advice for police services about how to put the… Read More

The role of elected members in achieving social outcomes

Members could play a greater role in consciously building social capital and enhancing the contribution of individuals and groups to social outcomes (what is often termed co-production). This could contribute to a changed relationship between citizens and the state, and in turn, reduce demand for services. It might also lead to increased public satisfaction with… Read More

Personalisation of universal services: Bus travel

As many people who have social care needs have low incomes, or cannot or can no longer drive a car, it is highly likely that along with others on low incomes they will rely heavily on bus services. However poor access, availability and fears for personal safety can be barriers which then either lead people… Read More

Personalisation of universal services: Library and information services

Whilst the term ‘personalisation’ is not in common use in library and information services, the work that libraries have undertaken to ensure their services are socially inclusive demonstrate how library and information services (LIS) can be personalised. The Department for Culture Media and Sport recognises tackling social exclusion as one of the three main tasks… Read More

Establishing the costs of CAA

An OPM study commissioned by the Audit Commission on behalf of the Joint Inspectorates. The Audit Commission, on behalf of the six partner inspectorates involved in the Comprehensive Area Assessment (CAA), commissioned OPM to: estimate the costs of CAA incurred by local authorities as a sector in complying with its inspection and audit requirements in… Read More