Library

Our publications (135 results)

How should health services listen better?

OPM Group has been working with health organisations and patients for many years. We support patients to have a say in decisions that affect them and how services are designed for them. We support health providers with complaints analysis, consultation analysis, engagement activities, research and evaluation. Please find a summary of our services and examples… Read More

Commissioning for Outcomes – The role of social finance

Can social finance help with the challenges that public commissioning faces? This paper is intended as a provocation to government, commissioners, providers and investors to begin a richer conversation that doesn’t assume we already know the answers. OPM’s experts in commissioning for outcomes (Sue Goss) and in social finance (Chih Hoong) draw on their learning… Read More

New approaches to patient and public engagement

In 2016, OPM principals Rob Francis and Helen Brown worked with Birmingham CrossCity CCG to review their public and patient engagement structures. In this article, Rob talks about how the work took shape, what it helped to achieve and what we can all learn as a result.

Evaluation report – Learning into practice project

OPM was commissioned to produce an evaluation report on the Learning into Practice Project (LiPP) which was funded under DfE’s Innovation Programme and ran by NSPCC and SCIE. The LiPP was testing a proof of concept – aiming to establish what is needed on an ongoing and sustainable basis to improve the quality and use… Read More

Social investment toolkit for service providers

We know from our extensive engagement with service providers that a growing number are interested in exploring Social Impact Bonds or other forms of social investment to help them secure longer term contracts or to scale up their services. The £80m Life Chances Fund offers new opportunities for service providers to engage in outcomes-based contracting… Read More

Evaluation of the Wandsworth End of Life Care Coordination Centre

The Wandsworth Care Coordination Centre was designed to address confusion among patients and their families about who to contact for help and support, due to the range of organisations involved in caring for someone approaching the end of their life. It comprises a 7 day nurse-led coordination team and helpline for patients, families and professionals… Read More

Evaluation of the Reducing Social Isolation and Loneliness Grant Fund

The Reducing Social Isolation and Loneliness Grant programme was commissioned and funded by North, Central and South Manchester Clinical Commissioning Groups (CCGs), and administered and managed by Manchester Community Central (Macc). OPM Group evaluated the programme over 2013-16 and produced this final report and report summary.

Qualitative research into Registration Assessment performance among Black-African candidates

This General Pharmaceutical Council (GPhC) report explores the experiences and performances of Black-African candidates in the Registration Assessment. For this work we held depth, qualitative interviews and focus groups with Black-African trainees and recently registered pharmacists and interviews with people who are involved in pharmacist education and training. The research concludes by suggesting some actions… Read More