Tuesday, November 9, 2010


OPM research shows that personal budgets require a big change in the relationship between care managers and budget holders and that many staff struggle to make the transition. OPM can provide both ‘light-touch’ evaluative expertise to enable local authorities to assess the effectiveness of their self-directed support processes, as well as staff development for team managers to help them tackle culture change at the coal face.

Thursday, April 1, 2010

Personalisation of universal services: Bus travel

As many people who have social care needs have low incomes, or cannot or can no longer drive a car, it is highly likely that along with others on low incomes they will rely heavily on bus services. However poor access, availability and fears for personal safety can be barriers which then either lead people to living more restricted lives or having to depend on less readily available targeted forms of transport and funding such as ‘Dial a Ride’ and ‘taxi cards’.  This paper explores some of the ways in which buses, as a universal service, can be personalised so that a much wider range of people can use them, be more mobile and reduce the demand for targeted forms of transport.

Thursday, April 1, 2010

Personalisation of universal services: Library and information services

Whilst the term ‘personalisation’ is not in common use in library and information services, the work that libraries have undertaken to ensure their services are socially inclusive demonstrate how library and information services (LIS) can be personalised.

The Department for Culture Media and Sport recognises tackling social exclusion as one of the three main tasks of the LIS.

‘The following three areas of activity …. the heart of libraries’ modern mission:

Measures to tackle social exclusion, build community identity and develop citizenship.

Friday, August 26, 2005

The Future of Unpaid Care in Scotland

This is a report of an event held on 26 August 2005 at Murrayfield Stadium, as part of the research on the future of unpaid care in Scotland, undertaken by OPM, and commissioned by Care 21, a social work innovation unit located within the Social Work Services Policy Services Division of the Scottish Executive.